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Legendary Service and Quality

With service forming the largest portion of our core business, we are committed to the goal of customer satisfaction. GEA Nilenca is not just an equipment supplier and contracting company, but can also carry out maintenance of the equipment supplied - maintenance forms a substantial part of our business. To ensure that our customers receive measurable quality service, we have progressed substantially with the development of a quality system, which will ultimately be accredited to ISO 9001: 2000. In carrying out its responsibilities GEA Nilenca will thus continually strive towards:

Improving the quality of service to our customers;
Improving productivity;
Effectively managing resources;
Developing markets within and outside South Africa;
Improving skill levels;
Developing flexibility of response.

Service & Quality

Vision

GEA Nilenca will excel in an innovative and legendary service provision and in the supply of quality products that exceeds our customers expectations at all times.

Mission

GEA Nilenca will provide its customers with the best possible service and products in the shortest executable time available in the industry.

Philosophy

Uphold the principles and ethics of good engineering practice and engineering code of conduct at all times in providing a quality and reliable service.
Equip itself to act as industry's informed procurer of appropriate mechanical, chemical and engineering systems having determined and agreed to the operating requirements with the client.
Continually strive for quality in the services it provides to support its customers in their efforts to achieve cost effectiveness.
Be alert to the inadequacies of operating plants and systems and their performance in terms of reliability, availability, maintainability and efficiency.
Pro-actively enhance open communication channels with academic bodies, industry and institutions, both locally and internationally, in applicable fields of technology.